Hi Folks,

In continuation with our post on http://aspoonfulofideas.com/seven-tips-for-first-time-online-shoppers where we had mentioned tips for first time online shoppers, please read below for a review on Jabong.

Recently, I was offered a coupon to shop on jabong.com

Here is a short and crisp account of my experience with them.

First impression of the website:

Trendy, funky and cool stuff, Brand and budget friendly.

Product Kit:

Clothes, Fragrances, Bags, Jewellery, Watches, Beauty essentials and Accessories.

Home improvement – Furnishings, essentials and furniture

Sports related – Shoes, equipment, bags, Fitness accessories, clothing

What I would shop on Jabong personally and why?

Women’s clothing had a lot of choice. (http://www.jabong.com/women/clothing/) Most of the brands are known to me so, I know my size to order. Some of them offer great discounts. For example, BIBA kurtis were at 40% discount.

Women’s dresses were also trendy and right in my budget.

Shoes are something I always like to try on but, sometimes, a brand agrees with us and we tend to buy this same brand even if we go to shops. I am seriously tempted to buy some flats as there is so much choice.

Using the coupon, I bought sandals for my daughter from the brand Kittens as shown in the pic above. Aruja has used this brand before and I knew her size already. Some of these kids shoes were at 30% discount.

Sports shoes and accessories was something of a new category for me. I was happy to see this category with good brands. For eg. if you are a badminton player, you can buy a racket, shoes, shuttlecocks and a badminton bag all at Jabong.

Standard features as most online sites:

A secure personal login account to keep track of your orders, to redeem your money in case of a return via Jabong credits, to track your orders and for easy transactions with your online shopping carts.

Regular payment options credit cards, Debit cards, COD with a convenience charge & net banking.

Good shipping and tracking procedure for your deliveries.

Good return policy.

A good customer care team which answered the few queries I had promptly and POLITELY!

What is excellent is the way each of these is explained on the Jabong website. There were clear instructions in the form of a question and answer. Go to “our policies” on their website to know more.

Website features which help in shopping:

There are three categories – shop by category, shop by collection and shop by brand. Shop by collection also has further options of below a certain price level or discount level. This helps if we already know our budget.

On the main home page, you can also directly go to SALE to see the latest offers.

When you browse through, there is an option on each image or selection, “save for later”. This really helps as you can just go on adding everything you like and then shortlist according to your final requirement.

They are offering vouchers to join their newsletters. Check out below. Think of joining?? Also, they offer good offers from time to time.

Improvement areas:

It does have kid’s products but, the offerings in the toy section needs to extend much beyond to really offer a choice or more options. Maybe they are not looking to make it a mom-baby site?

It should have more small value items. These can be added as an accessory or add-on. For example, If I am buying my girl a frock, I would love to add-on some hair clips or trendy necklaces which were not too expensive or matching socks with the shoes.

I was informed by the customer care team that I could not only shop for one item to qualify for the free shipping. I needed to add one more item. I am still not clear on what is their basis for free shipping. Is it minimum value like other websites or is it the number of products?

Overall experience:

When the products, the delivery and the communication is great, who would not love to shop again. At every step of the order, I received communication on the status of my order.

The real test in most cases is when there arises a problem – either with the product or the delivery or the support team’s communication.

I have faith that Jabong would pass this test and thus add more customers, more brands and more products to make our online shopping experiences much better.

There is ALWAYS scope for improvement. Good luck to Jabong team.

Rgds,

Poornima